SLA: Key Standard Components and FAQ

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service level agreement - signing to agree to terms

The service level agreement (SLA) can help you to evaluate potential service providers. This document is important both because it establishes what kinds of services are included and the quality parameters with which they must be performed. The SLA also notes what the fixes or next steps are when a provider does not succeed in… Read more »

How to Choose a Managed Services Provider

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How to Choose a Managed Services Provider

What is an MSP?   In the interest of information security and staying focused on core competencies, many companies choose to work with managed services providers (MSPs). An MSP is an organization that manages the computing needs of customers. Services are performed at a distance and often funded by a subscription, a fee charged each… Read more »