SLA: Key Standard Components and FAQ

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service level agreement - signing to agree to terms

The service level agreement (SLA) can help you to evaluate potential service providers. This document is important both because it establishes what kinds of services are included and the quality parameters with which they must be performed. The SLA also notes what the fixes or next steps are when a provider does not succeed in… Read more »

Why Performance Matters for Your Website

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high performance site as fast as a cheetah

We all know how speed-obsessed the economy is in the digital era. Tiny fractions of a second can make a difference on the extent to which our company survives and thrives. There are numerous reasons that site speed is beneficial to your organization. The search engine optimization (SEO) impact deserves special consideration. To better understand… Read more »