How to Secure E-Commerce

Posted by & filed under List Posts.

Digital attacks are, of course, of many different approaches and scopes; and the value of data that is stolen also is across a broad spectrum. While that case-by-case diversity exists, there is a commonality of being at risk across all businesses. Incredibly, a report last year revealed that half of small businesses in the United States – 14 million of them –  had been hacked in the previous 12 months. Large enterprises are not off the hook either, though. Figures from the Identity Theft Resource Center (ITRC), highlighted by Internet law firm Revision Legal, reveal that 780 data breaches of large organizations occurred in 2015, with a total of 177.9 million records of individuals compromised.


This trend has continued through 2017 and into 2018. Recent high-profile hacks demonstrate that security should still be a top priority for organizations that are transferring, processing, or storing key information. Here are just a few of the compromises of large entities and mass hacking events of 2017:


  • The Big Asian Leak
  • DC Police Department
  • FunPlus
  • Hitachi Payment Services
  • Dun & Bradstreet
  • R2Games
  • WannaCry Ransomware
  • 8Track
  • Reliance Jio
  • HBO
  • Misconfigured Spambot
  • Equifax


Given the general threat to your data posed by all this cybercriminal activity, it is necessary to be proactive in setting up e-commerce defenses. Here are a few simple steps you can take to improve your security.


Choose secure hosting.


In the top slot for WPblog related to security is a matter close to our own heart: the choice of a strong hosting partner. You want a server with great security protections, as well as a regular backup process so that you can easily recover from disasters such as hacks. You want both incredibly high uptime and support that is accessible 24/7.


WPblog suggests a managed cloud platform; the people who are managing the platform will be able to handle many aspects of security. Another key element is to select a host that has had its infrastructure audited to verify its compliance with the service-control standards from the American Institute of Certified Public Accountants (AICPA): Statement on Standards for Attestation Engagements No. 16 / 18 (SSAE 16 / 18).


Automate your OS updates.


Cybercriminals exploit mistakes that are made by many people; one of the biggest ones made by SMBs is to fail to update operating systems. For example, ransomware called WannaCry spread rampantly in May 2017 by invading sites that had not yet updated to a new release of Windows.


The solution to this issue is very simple: automatically update your OS on each device and use a high-quality hosting service that will never miss something as essential as operating system patching. As Fit Small Business points out, “Even the best antivirus and firewall protection can’t protect an outdated operating system.”


Pick a secure e-commerce platform.


Your e-commerce platform should be highly secure as well. Security is a huge point of focus for serious e-commerce software companies such as Magento. Again, a key issue is whether or not your system is updated to the latest version; in that sense, one of the key benefits of using a strong managed e-commerce hosting plan is that everything is updated on your behalf and monitored around-the-clock.


Use HTTPS protocol.


It may sound basic, but you must use secure sockets layer (SSL) certificates on your site. These certificates are pieces of software that produce the Hypertext Transfer Protocol Secure (HTTPS) protocol; you can get them directly from vendors or from hosting companies. Once you purchase and install a certificate, simply change your settings so that the https and lock symbol populate within browsers.


This protocol creates a secure connection so that no one can steal information while it is in transit from the customer to you or vice versa. There is an additional benefit of SSL certificates beyond data protection; they also will give you a better ranking within the search engines.


Finally, you may want to consider an extended validation (EV) version of an SSL certificate, which will require a longer process to attain but colors your address bar green. (See PayPal for an example of EV; an explanation for why it is important from the Certificate Authority / Browser Forum, or CA/B Forum, the nonprofit association of leading industry authorities that determines the parameters for these technologies; and (for your site) the GeoTrust SSL True BusinessID with EV SSL certificate here.


Avoid storage of sensitive information.


Do not let personally identifiable information (PII) or other key data stay within your infrastructure or that of your hosting service (via your server).


This lesson, reinforced by the Equifax breach, is pivotal for defending against cybercrime because the best target for a hacker – their path of least resistance to a treasure trove of valuable data – is a firm that has sensitive information and then does not properly update all its systems (thus providing a security loophole through which the hacker can potentially view and/or steal said data).


Think, after all, about how Equifax looked to those interested in getting their hands on consumers’ most important contact information and other details. It would be naïve to think that cybercriminals have not tried to intrude onto the credit bureau’s online turf in the past, notes Brand Builders, joking (but surely not overestimating) that it was “[p]robably not the 100th time” that Equifax had been targeted.


The only pieces of data that are usually important and responsible for a company to have on hand are verification and contact details: username, password, full name, phone number, email address, and mailing address. For storage of that type of information, encryption and other security measures should be introduced. It is also key to general security that your users know their passwords should be unique; otherwise, the hacker has the potential to get into the account with you once they are able to get into the service that shares the same password.


Prioritize risk assessment.


By analyzing the various risks to your organization and performing vulnerability scans at regular intervals, you can be better prepared for a full range of strategies and angles that might be utilized to compromise your site. Your site should be addressed, as should your network.


Pay attention to PCI.


The Payment Card Industry Security Standards Council develops the PCI Data Security Standard (PCI DSS) and related standards. It is a body whose sole purpose is to safeguard cardholder data; the members of the PCI Council are representatives of the major credit card brands (Visa, MasterCard, Discover, JCB, and American Express). The Council is a nonprofit organization; the shared concern of credit card companies in not having cardholder data stolen or for money to flow to hackers rather than merchants gives their standards and perspective a credibility that few sources have.


While PCI DSS (often shortened informally to just PCI) is an annoyance for companies that do not want to be guided by external rules, it should be a central standard. It places stronger controls on systems, via processes and technologies, to better ward off any possible cybercriminal attempts to access the data. Your chance of experiencing an account data compromise (ADC) will be significantly reduced when you are able to meet all the specifications of the PCI Council.


Applying the above steps


No one wants to experience a data breach. Unfortunately, many organizations do. As is evident above, when you look for a web hosting service, it is key to be certain that security is prioritized.


At Total Server Solutions, we operate servers in a fully SSAE-16 and PCI-DSS compliant data center. See our e-commerce plans.

Posted by & filed under List Posts.










Total Server Solutions Fuels Growth With Investment Capital And The Acquisition Of Managed Service Provider Zerolag Communications

 Combination enhances services offerings to customers while providing growth opportunities in multiple markets

 Atlanta, GA – January 23, 2018 – Total Server Solutions, an industry leader in Managed IaaS announced that it has raised $23MM in equity and debt from Layer 7 Capital and J.P. Morgan Chase for acquisition finance and growth capital within the business. The target company in the transaction being ZeroLag Communications, a provider of optimized managed hosting solutions has now joined the Total Server Solutions family.

For over 17 years, ZeroLag has provided customers with superior hosting services featuring a unique combination of technical expertise and highly scalable solutions. ZeroLag has designed reference architectures for all the stacks Total Server Solutions supports ensuring the best possible performance, security, and scalability for Total Server Solutions customer’s environments. The acquisition of ZeroLag not only adds a wide variety of new products and services to Total Server Solutions core infrastructure, but also allows Total Server Solutions to leverage coveted partnerships in emerging markets such as Dell, NTT, Veeam, Vmware, and Magento amongst several others. With the acquisition, Total Server Solutions gains a third Los Angeles, CA data center footprint, a backup facility in Austin, TX, and a DR site in Charlotte, NC. They also have now more than doubled their headcount in tech, sales, and development staff across the country.

“Our acquisition of ZeroLag expands our product suite, talent pool and provides a tremendous path forward to leverage both existing Total Server Solutions & ZeroLag customer bases,” said Gary Simat, CEO of Total Server Solutions. “Furthermore, alongside the company’s new financial partners comes increased scale, which enables TSS take on much larger, and more complex projects. This is only one of many large announcements that will be seen from TSS this year. We are coming.”

“ZeroLag has been an innovator in the proactive managed services space for 17 years and through organic growth became a well-known player in the industry,” said Greg Strelzoff, founder and CEO of ZeroLag. “Total Server Solutions fills in critical gaps to the ZeroLag solution space, such as having compute facilities globally. There are incredible synergies between the two companies and together the two groups will have significant accretive forces on each other.”

Steve Lee of Layer 7 Capital, formerly of The Bank Street Group, served as financial advisor to Total Server Solutions. DLA Piper, a leading global law firm spanning more than 40 countries, was counsel to Total Server Solutions in connection with the transaction. DH Capital served as sell side advisor to ZeroLag Communications.

About Total Server Solutions
Founded in 2005, Total Server Solutions provides managed services, high performance infrastructure, and custom solutions to individuals and businesses in a wide array of industries. Our customers range from financial institutions, to advertising platform operators, hosting providers, and telecom companies. We’re also trusted by educational institutions and government agencies in keeping their data on-line and available. Total Server Solutions has the singular mission of providing its’ customers with the finest hosted services and the most robust infrastructure available anywhere across the globe. Our dedicated team of technical experts are always working to find the best, most effective ways to serve you and provide solutions to help you to meet whatever your challenges may be.

About ZeroLag Communications
ZeroLag Communications offers custom-engineered & optimized hosting environments. They deliver superior performance, reliability, and security, ensuring the best possible user experience for their online customers priding themselves in understanding your business challenges and providing simply the best solutions and support in the hosting industry.


Contact Information:

Gary Simat

Total Server Solutions

+1(855)227-1939 Ext:237


Tucker Kroll

Total Server Solutions



How to Secure WordPress

Posted by & filed under List Posts.

In February 2017, security researchers confirmed that as many as 20 hackers were injecting code into WordPress sites that had not yet updated to the newly released version of the platform, 4.7.2. The flaw within the REST API, fixed by the January 26 update, was making it possible for unauthorized users to change content of any page or post. A week following the update, WordPress released details of the vulnerability; that delay allowed the majority of sites to upgrade, prior to cybercriminals having information about this point of entry within the code.


Following the announcement of the weakness by WordPress, and in turn by various news reports, a large number of website owners still did not implement the patch and were invaded. One analysis found that 67,000 pages published through the platform had been modified by attackers already by February 6.


This story is important because it lets us know it is necessary to quickly deploy any new updates, within the first week after their release; after that point, we are fending off the attempted intrusions that are certain to follow release of any specifics on the flaw. The report also is a general reminder that security is a key issue on WordPress since a wide number of users means a wide number of opportunities for hackers with a single exploit.


What can you do to protect your site? This article reviews general security controls advised by WordPress and provides specific steps suggested by leading third parties.


Security controls recommended by WordPress itself


Here are 6 basic ways to defend your site against attacks on the content management system (CMS), according to the official WordPress Codex:


Make it difficult to access. You do not want to have many users with administrative privileges. You also do not want hackers to have many possible ways to enter your site. One simple step is to limit how many web applications are active; clear out any themes and plugins that are not being used.


Separate everything. Beyond considering access, isolation of systems should also be a key point of focus. Consider multiple hosting accounts. Placing applications within different accounts (even if with the same provider) that have separate credentials will reduce your risk through infrastructural diversification. Shared hosting accounts should also be avoided.


Conduct regular backups. You want to back up the site often, and you also want to be sure that the backup process is working so that you can used one as needed to restore the site. You should have a disaster recovery plan that covers breaches as well as other major catastrophic events.


Keep updated. As is made clear by the attack described above, it is fundamental to deploy any new versions of the software immediately – along with any updates released for plugins and themes. As a way to check that these updates are made consistently, you can use an administrative control to simply verify them at preestablished intervals.


Be careful that all your developers are legitimate. The WordPress plugin and theme directories contains only work from trusted publishers. It is a particularly bad idea to try to locate a free version of a plugin or theme that costs money. Plugins may be “nulled” by nefarious individuals or groups, notes WordPress. These nulled varieties may come at no charge but “contain malicious code that will extend the premium plugin, but bundle it with malware that will allow them to hack your site.”


Stay current on WP security. You want to keep your core and add-ons updated, as noted above. You also want to generally stay informed of emerging security issues. That matters since WordPress, like other software, can always have flaws. Two ways to keep yourself abreast are with the WordPress Security tag and through the WPVulnDB database.


Step-to-step WP security improvement


Those controls are helpful but a bit broad. Here are specific additional steps you can take to defend yourself against compromise:


Change the admin username – When you install, you have the option to change the administrative username from “admin” to anything you want. Most WordPress hacking efforts are efforts directed at wp-admin or wp-login that apply brute force (see next step) using admin as username and a rapidfire barrage of guessed passwords.  All you have to do to stop this style of compromise is to simply modify the administrative username –so that the hacker is effectively trying to access the account of a user that the system recognizes as no longer existing. Cybercriminals could potentially overcome this hurdle by implementing brute force in both the username and password fields, or they might be able to access the updated username. When addressing security, it helps to remember that you cannot remove all security weaknesses from your website but are simply minimizing them as much as you can.


Activate lockdown & block IPs – When someone uses an incorrect login repeatedly, they could be attempting a brute force attack. When login credentials are incorrect numerous times in a row, you could have your site become temporarily locked off from access; and have a notification sent your way. You can use a plugin to achieve that end. CodeinWP recommends iThemes Security after long-term use of it. The plugin allows you to block Internet Protocol (IP) addresses after a user has entered wrong information a specific number of times. Formerly called Better WP Security, this plugin has many fans; with a 4.7 out of 5 rating based on over 3000 user scores, it is free and updated regularly.


Use complex passwords – Passwords should be defined by the acronym CLU (complex, long, and unique). These attributes are built into the algorithms of password generators such as LastPass and 1Password, as indicated by the WP SEO firm Yoast. When you give a number of characters to one of these tools, it will automatically come up with a password that is both complex and original. Yoast suggests a length of 20 characters and trying to adjust for inclusion of less-often-used symbols such as the pound-sign (#) or asterisk (*).


Implement two-factor authentication – Use of two-factor authentication (2FA) will bolster security for any platform. You would have to enter the password and an additional piece of data; that second piece of information could be a numeric code generated by a phone app, the answer to a secret question, or some other factor.


Be conscientious about your choice of hosting service – Less than 1 in 12 WordPress sites is compromised based on a weak username or password, according to one analysis highlighted in Torque Magazine. A large chunk, 22 to 29%, are exploits of flaws in themes or plugins. Finally, a massive number, 41% (the source of the greatest number of successful attacks) are breaches of server-side defenses. Given that very compelling data, Torque suggests that “the first order of keeping WordPress safe is to use a reliable hosting provider that regularly updates their infrastructure and keeps security up to date.”


Moving forward


Security is complex, and you will need to take some steps on your own – going beyond what is suggested above through additional online advice articles (some of the best of which are linked within this article). Your partnerships are critical too, though: with 2 in 5 successful WordPress attacks resulting from poor server security, it is critical to prioritize your host.


At Total Server Solutions, our protective stance is underscored by our SSAE 16 Type II audit, showing that we meet the strict service-control standards developed by the American Institute of CPAs. See our security commitment.

What is GDPR Compliance

Posted by & filed under List Posts.

Is your organization ready for the May 25, 2018, effective date of the General Data Protection Regulation (GDPR)? This short guide gives you a sense of what guidelines it contains, along with whose data it safeguards and who will have to follow the rules.


Understanding the GDPR


5, 4, 3, 2, 1… Second by second, the European Union is counting down the amount of time left until the enforcement of the General Data Protection Regulation begins. The GDPR is a set of stipulations developed by the European Union for the safeguarding of data. It was enacted because European nations were still working with 1995 legislation (Directive 95/46/EC).


The official GDPR site notes that the law is intended to create greater common ground between the different information privacy laws that are currently in force in different countries on the continent. It is also meant to give better privacy rights to citizens. Contained in this regulation are some significant shifts for individuals as well as for organizations that manage or in any way interact with sensitive personal data.


The GDPR is big news in part because it is a long time coming – the result of over four years of negotiating and fine-tuning. The European Commission started outlining its proposed strategies for reforming the treatment of data privacy in January 2012. The idea of this effort was to make sure that the European nations were in good position for the digital era. Although there were other reforms laid out at the time as well, the GDPR was central.


The European Parliament and European Council both passed this new framework in April 2016 – at which point the directive and regulation were made public. Then in May 2016, the EU Official Journal published the GDPR. The GDPR is on everyone’s minds lately in the security and IT fields because we are ramping up to the date when it becomes effective: May 25, 2018. The idea for that two-year stretch prior to the law going into force was that it would give both individuals and businesses ample time to get ready for compliance.


When the law was passed, Digital Single Market VP Andrus Ansip noted that the treatment of the confidential information of the European people had to be based on an educated knowledge that data was being protected against unauthorized access. “With solid common standards for data protection,” he said, “people can be sure they are in control of their personal information.”


What businesses must be GDPR compliant?


All members of the EU have to comply with the General Data Protection Regulation, and it impacts nations outside Europe as well.


In the United Kingdom, many people are confused about this legislation because it was negotiated prior to Brexit. It is essentially being put into effect in the UK via a Data Protection Bill that mandates many (though not all) of the same standards and protocols.


Any companies that are not within the EU but that provide services or goods to European people and/or organizations have to comply with the law. The GDPR is of great interest to all global enterprises, as well as small businesses that are doing business on the continent. Because that’s the case, this issue is high-priority across just about every industry.


How the GDPR changes things


Businesses get hacked and otherwise experience data breaches all the time. Data may be stolen by cybercriminals or otherwise become accessible to unauthorized parties that are not supposed to be able to view it. Assuming that these parties are malicious, the situation can quickly turn into a nightmare.


To guard again these scenarios, the GDPR gives rights to citizens to be able to look at the information that is held by different organizations.


Businesses and agencies need to give people access to their data while meeting certain information management requirements. They can only collect and use data as described within the legislation. Furthermore, firms that manage information have to secure it so that it is not used for nefarious purposes. They must respect the rights of the owners of data as detailed within the law. Otherwise, they can get fined according to the new table released in the law.


Beyond the above parameters, the other aspect that is new is the expanded liability of organizations that handle data on the behalf of others – called data processors under the law (see below).


Data controllers & data processors


The law places the businesses that must meet compliance in two categories: data controllers and data processors. The GDPR’s Article 4 describes these two types of organizations:


  • Data controller: A data controller is an individual, public agency, or another organization (i.e., any company) that, either by itself or in collaboration with outside entities, decides why and how digital information is processed, stored, or otherwise handled.
  • Data processor: A data processor is an individual, public agency, or another organization (again, could be any business) that manages data for a controller. Note that if you are in the UK and the Data Protection Act applies to your organization, the GDPR will probably be applicable as well (since its essence is being implemented).


“You will have significantly more legal liability if you are responsible for a breach,” notes the UK’s Information Commissioner’s Office. Specifically, processors are now liable.


The General Data Protection Regulation makes it necessary for processors to keep records related to information and its management. In this manner, it becomes a much more significant legal concern to follow industry best practices, avoid corporate negligence (failure to use accepted standards for data protection), and make sure that information is actually secure.


Furthermore, GDPR compliance will now apply to all legal agreements between processors and controllers.


Close parallels between HIPAA & the GDPR


From a compliance perspective, these designations are interesting because they are so similar to the law that has developed in the United States related to the protected health information (PHI) that is the subject of HIPAA compliance – i.e., abiding by the Health Insurance Portability and Accountability Act of 1996. HIPAA has always applied to both covered entities (roughly equivalent to the controllers) and business associates (roughly equivalent to the processors). Also, US law requires that a contract called a business associate agreement (BAA) must be signed between every covered entity and business associate, just as agreements must be signed into effect between controllers and processors.


What are the penalties for noncompliance?


There are incredibly strong fines for failure to comply with the GDPR, with violations leading to fines as high as the greater of 4% of annual turnover (total sales) or 20 million Euros (roughly 24.4 million USD).


Incredibly, a recent survey found that 52% of organizations think that they will get GDPR fines, while another report predicted that the new law would result in $6 billion of fines from the European Union in its first year alone.


Your GDPR-compliant hosting plan


Is your organization in need of GDPR compliance? You do if you in any way come into contact with data of European citizens or businesses, whether you are classified as a controller or processor.


At Total Server Solutions, we offer GDPR-compliant hosting. In fact, we previously established our data protection through an audit to meet the service control standards devised by the American Institute of Certified Public Accountants’ Statement on Standards for Attestation Engagements 16 / 18 (SSAE 16 / 18). See our beliefs.

How the IT Threat Landscape Will Change in 2018 – Part 2 of 2

Posted by & filed under List Posts.

<<< Go to Part 1


#6 – Competition with government for identity verification


One thing that should be learned from the compromise of Equifax, according to the Forrester report, is that individual organizations should not be put in the position of providing reliable verifications of identities and protecting the information of consumers – particularly when people are using digital environments for more of their day-to-day needs.


Big banks will get into the identity verification market in 2018, suggests Forrester. Users will also start having the option to use login details from financial institutions to access government systems. Utilizing integrated data from online payments, blockchain will become more prominent as a technology that can aid with verification.


The researchers suggest that reviewing possible services you could use for identity verification is urgent in 2018. The key characteristics that you want in the institution you choose are credibility; data protection protocols and compliance; coverage; and support.


#7 – Victimization of POS systems by ransomware


End-to-end encryption has been more broadly deployed within transaction platforms; thus, point of sale (POS) systems are not as reliable a source to target for credit card information. With that option blocked, attackers are switching to ransomware so that they get money through extortion rather than selling the data. Someone who gets targeted with ransomware might pay the ransom simply because they cannot get into their system.


Forrester urges businesses not to pay any ransom to cybercriminals if you find yourself in this situation. To protect yourself, prioritize your disaster recovery plans. Daily backup should be one key element of your preparation.


#8 – Discrepancy between board understanding & actual situation


The board of the company may not completely have a sense of the technologies that are needed, even if its members acknowledge that digital security is one of the highest priorities.


Durbin notes that a board often feels the CISO is managing everything appropriately. Board members often are not able to communicate exactly what they want because of lack of familiarity with the approaches and options. From the other side, the CISO may not be able to convey exactly what they want or need to the board.


Company boards often think that the information security team and CISO have been able to make strides after confirming boosts to security budgets in recent years. However, it needs to be understood that a 100% rock-solid security approach is impossible. Beyond being clear on the idea that a defensive stance will always have weak points that could be improved, there is also a tendency to set unreasonable timeframes (regardless what the knowledge level that you currently have in-house).

According to Durbin, when the board does not have a good handle on security in these ways, a breach that occurs could have negative impact on the business – but also on the members of the board.


Since the threat landscape is becoming increasingly complex, an information security chief needs to go beyond maintaining a firewall to predicting and being prepared. Data security leaders should be aware of the influence of internal and external issues on the organization and be able to communicate the situation to the board. In that sense, the ISF sees it as critical that the CISO be both a salesperson and a consultant, able to give solid information and to be convincing; just don’t hard-sell so much that you become Alex Baldwin in Glengarry Glen Ross.


#9 – Transition of focus & venture capital from AI to blockchain


Transactional integrity, policy tamper detection, and guarantees of distributed integrity are avenues in which dedicated architectures and cloud technology are being leveraged to better encrypt and secure data using blockchain.


There will be various ways that blockchain is a valuable method for business, per Forrester. Four of the key ones that will be top use cases during 2018 are integrity and authenticity verification for documents; binary reputation checks to defend against ransomware and malware; identity verification (IDV); and certificate provision/authentication.


Back in 2016, security providers all were concerned that there offerings fully incorporated artificial intelligence (AI). In 2018, blockchain will be a similar technology, says Forrester. This year, many tech startups will offer blockchain security. These new organizations will challenge established organizations to adapt and implement blockchain so that the new wave does not have a competitive advantage.


Forrester advises talking with your security providers about their implementation of blockchain.


#10 – Increasing sophistication of security within business


One way that companies are changing to better protect users is that passwords are no longer seen as the ideal way to authenticate access, notes Wayne Rash in his 2018 trends piece for PC Magazine. Use of biometrics will become more common for authentication in business settings. Iris recognition and facial recognition can be used in isolation or as components of multi-factor authentication (MFA).


MFA is a standard approach that is only becoming more widely adopted. In 2017, the basic way MFA took place was with codes transmitted to people’s phones; in 2018, biometrics will become core to these processes. Software that steals user login info will be less effective at organizations that use codes transmitted to phones, smart cards, or biometrics as a means of multi-factor authentication.


Rash points to what he sees as another, somewhat controversial way that security is improving: the declining value and popularity of cryptocurrency such as Bitcoin. Some of the blockchain formulas currently used in cryptocurrency have weaknesses, and law enforcement is finding methods that allow them to monitor the finances as they pass from account to account. In late 2017, a story broke about the cryptocurrency Monero: hackers were using tools devised by and leaked from the National Security Agency to make their efforts more efficient and rewarding. After entering and assuming control of Linux and Windows servers, these attackers were using the NSA programs to distribute their currency mining across the target networks.


Criminals require the stability of cryptocurrency in order for it to ultimately serve their purposes, getting the money into their accounts through ransomware and other tactics –so incidents such as that with Monero are effective in reducing the allure of fraud that uses cryptocurrency as a component.


While there are elements of the security landscape that are brighter than they have been, there continue to be a large volume of diverse and increasingly sophisticated threats. The number of hacks that take place in 2018 will be greater than in 2017, forecasts Rash. Criminals will continue to come up with workarounds that get past protections. Security will become more challenging all the time.


Given the rise in security incidents and its paramount role in supporting the safe growth of your business, it is critical to have a clear and consistent path forward.


In that sense, says Rash, it is key in 2018 to “focus your resources on prevention and on supporting the security efforts of [your company’s security chiefs].”


A secure, high-performance infrastructure


Do you want to protect your internal systems and customers from data breaches? It all starts with an infrastructure that is third-party-verified to meet top-tier security standards. At Total Server Solutions, our SSAE 16 Type II audit is your assurance that we follow best practices for keeping your data safe and available. See our SSAE 18 / SSAE 16 security commitment.

How the IT Threat Landscape Will Change in 2018

Posted by & filed under List Posts.

In late 2016, Forrester forecast that automation and security services would be used increasingly to meet a shortage of tech talent, that greater than half a million IoT devices would be hacked, that compromises of healthcare systems would become as extensive and prevalent as previous ones within retail, and that a significant IT security breach in the Trump administration would be revealed within the initial 100 days. All those predictions came true. Similarly, the Internet Security Forum (ISF) was right with many of its 2016 predictions as well. This two-part security mini-guide looks at thoughts from those two organizations on how the threat landscape will evolve in 2018.


#1 – Expansion of crime-as-a-service


Steve Durbin, managing director of the nonprofit Information Security Forum (ISF), forecast in late 2016 that crime-as-a-service (CaaS) would expand massively in the year ahead as crime rings established more intricate structures, associations, and affiliations that reflect the robust and highly controlled mechanisms of enterprises.


Durbin states that his projection did come true, unfortunately, as crime-as-a-service was the central component of generally increased cybercrime activity. ISF again sounds the alarm this year that CaaS will continue to be a huge concern, with crime syndicates now specializing their efforts to suit niche markets and turning their malicious work into a traded international commodity. Organized crime will sometimes be the basis of companies that have other business functions; in other cases, cybercrime units operate as independent businesses.


A main way that CaaS will be evolving in 2018 is that more people Durbin describes as “aspirant cybercriminals” who are not necessarily adept at hacking will increasingly be able to cause greater damage through services and programs that they purchase.


In previous years, ransomware involved shutting down your IT systems and demanding payment, possibly as cryptoware that encrypted and locked you from data. Once payment was made, the intruder would stop their attack. That expectation depends on trust. Because aspirant hackers have started to use ransomware so much, businesses are – wisely – unlikely to trust that their services will be restored if they pay. Even if services are restored, you may have an issue with the perpetrators coming back repeatedly for additional payoffs. Businesses will become more aware of this issue.


CaaS will also be used through social engineering in 2018. Social engineering methods are a point of concern related to staff training since they are directed at single people instead of the organization. Security is so increasingly centered on the individual user that Durbin says lines blur between the individual and the enterprise; he concludes, “The individual is increasingly the enterprise.”


#2 – More frequent IoT assaults with different goals


The Internet of Things (IoT) was thriving in a sense in 2017, but really only in limited industries and contexts. There will be a terrific growth in the number of IoT devices in 2018.


Understanding and managing that data could lead to huge competitive advantages, boosting the demand for big data analysis.


There is a glaring issue with the IoT, though, as indicated by Forrester. The research firm notes that the rise of the IoT will also spur additional IoT hacking efforts that will have a different intent (related to the IoT devices themselves). The standard way cybercrime has utilized the IoT is as a way to form a botnet of slave zombie devices to use in distributed denial of service (DDoS) attacks. In 2018, attackers will start to become more interested in the data within the IoT devices, stealing it or blocking it to extract ransom.


#3 – Supply chain will continue as biggest issue with risk management


The ISF has long been concerned with the challenge posed to security by the supply chain. Large amounts of critical data may be shared with suppliers, in scenarios that necessarily involve giving over aspects of control to them. It is extremely important to know that the supplier is going to properly treat the data so that it is kept private, secure, and available.


Durbin noted that 2017 saw large manufacturing companies unable to maintain full production after losing access to some of their supplies – so this issue is key.


Furthermore, the notion of a supply chain extends far beyond manufacturing. Every organization has suppliers. You want to understand here your data is and how it is being protected (as with datacenters audited to meet the SSAE 18 / SSAE 16 standard), especially if it is being shared or entrusted to a third party.


2018 will be a year in which companies start to scrutinize their supply chains for full-lifecycle data protection. A proactive security stance will be more widely embraced. Durbin advises using services that have appropriate assurance related to the risk, building your fortress of safeguards out of repeatable, scalable processes. It is crucial to integrate supply chain IT risk management in your buying and vendor management policies.


#4 – General Data Protection Regulation prominent in security conversations


The General Data Protection Regulation (GDPR), a set of rules and standards put together through the European Union, will go into effect in May 2018. There are severe fines and sanctions for organizations that violate the laws set forth, which are generally upholding consumer and end-user protections. The fines really are significant, as high as 4% of yearly worldwide net sales (turnover) or 20 million euros, whichever is greater.


The GDPR is in place for everyone who lives in Europe, and it applies to businesses that are within Europe as well as those who do business in its member nations. GDPR is about safeguarding consumer as well as staff information.


A chief concern recently is that companies have been increasingly monitoring their workforce as a way to guard against internal cybercrime, human error, and hackers with stolen login data. That may be well-intentioned; however, it can also be considered an invasion of privacy from the perspective of anyone on staff.


The law, passed by the European Court of Human Rights in September, stated that organizations have to let any personnel know ahead of time if their email accounts in the workplace will be watched. Additionally, any surveillance that does occur cannot do so at the unreasonable expense of the employee’s privacy. The GDPR additionally related to the privacy and data management of workers and can lead to large fines if its stipulations are violated.


The Forrester researchers advise that these laws are geared toward stopping improper handling of customer data. However, the information of employees is personal data, regardless that it is within the company’s system. Forrester expects regulators to start to focus increasingly on employee privacy.


Durbin notes that the GDPR comes up in virtually every conversation he has related to security with anyone in the world.


#5 – Possible malicious impact on United States midterm elections


Forrester states bluntly in its report that the United States has been failing to address systemic flaws in the voting process, in which computer programs are used for voting, as well as counting, verification, and reporting.


The analyst firm notes that the attacker would not even have to access a voting machine itself. They could “use compromised Windows machines to adjust the voting tabulation results in web-accessible software,” states the report; alternatively, they could modify a database or spreadsheet of totals from individual precincts.


The huge swaths of data that were taken in the attacks on numerous state agencies, the Republican National Committee, and Equifax will make it easier for malicious parties to submit fraudulent votes in areas where the vote is close, says Forrester.


Click here to read Part 2


High-security, high-performance infrastructure


Are you concerned about properly safeguarding the data being entrusted to your organization? In 2018 more than ever, you need IT partners that prioritize security.


At Total Server Solutions, our high-performance infrastructure is adherent with the SSAE 18 / SSAE 16 standard from the American Institute of Certified Public Accountants. See our security commitment.

Pivotal Elements for Ecommerce Success in 2018

Posted by & filed under List Posts.

Here are a few key tips for succeeding at e-commerce in 2018, related to technologies, SEO, and other aspects of business:


Friendlier checkout


No one, of course, wants to get stuck in checkout: for the same reason we avoid the long line at the supermarket, we do not want it to take us 10 minutes to enter card information and get through to the confirmation page. Checkout is getting easier to achieve, and much faster, through wallet apps and mobile payments.


Social media


We all understand how pivotal social media can be for the success of a business. In its early years, this platform was considered more of a side-effort to ecommerce meant to increase awareness of the brand and build relationships. Today, it has become fundamental to ecommerce success. Consider that many people are now buying products straight through Instagram.




Search engines place a great deal of emphasis on the originality of content on a site. In other words, the more high-quality, fresh, creative ideas and images that are presented on your site, the more likely people are to find it.


The issue for ecommerce sites is that they will often have many different products and need descriptions for each. Since it is so daunting to come up with your own content related to these products, you may end up simply reposting stock material from the manufacturer. That approach is detrimental because descriptions are a great opportunity to catch the attention of the search spiders by avoiding the sin of duplicate content. The core rule with original content is not to focus it excessively on sales but to provide information as a free, user-friendly resource. The information you share should be useful and help people to compare and contrast different product options.


Similar to using the same language as the manufacturer, you do not want to use databases and templates that are used elsewhere. These elements will also hurt your rankings because Google and Bing know that you are not the first to use them. Change all content so it is your own, thoroughly reframing and rewording the descriptions. Use appropriate keywords while avoiding keyword stuffing.




Typically the first concern people will have when they want content is text and relevant images for their product or service pages, blogs, and social media. However, video is becoming more dominant. One estimate suggests that video will account for 80% of all web traffic by 2020. It is a way to have something similar to a one-on-one presentation to the customer even though you are in different locations.


Figures suggest that video is powerful enough to result in 97% higher purchase intent and 200-300% higher click-through rates.


There are all kinds of tools and platforms for creating strong and unique video for your offerings. With Slidely, you have an environment that is integrated into your social profiles for immediate sharing. You can find out locations of viewers and how long people stay tuned with analytics from Wistia or similar systems.


No approach is right for every video. However, live videos will generally create a greater boost. Compared to pre-recorded video, live video can drive as much as 300% higher engagement.




Content is something to strategize in volume, but it is also something to consider from a more granular perspective if you want it to yield an incredible impact. Today, companies that excel at user experience and relationship are going beyond simply displaying and describing products to developing a compelling brand story. To craft your narrative, work with content professionals to build them; and then integrate them company-wide, throughout social platforms, email newsletters, order confirmations, and packaging.


Augmented reality


Augmented reality (AR) is a developing and sophisticated way to attract the focus of your target. It is fast and gives your audience a sense of immersion within your brand. Some thought-leaders think that AR will become a bigger part of social platforms in 2018 – and that is almost stating the obvious. An AR feature within Snapchat allows users to “project” their image and include Bitmoji. As with the Place app by IKEA, it is also possible for a retailer to project products within the homes of social users.




Ecommerce automation has become a central concern for merchants. Increasingly, the sophistication of your automation mechanisms will determine if you are able to keep up with competitors.


Automation is a broad task since it is a practice that can be applied diversely. One possible element for automation is fraud (in which you can protect yourself in a similar manner to spreading your message with marketing automation). For automated fraud prevention, ecommerce systems will allow you to set rules that allow you to automatically forward any items that have estimated mid-range risk to the finance department immediately. When risk is high, you could have the automated system respond with a cancellation.


From a general perspective, automation frees up time so that you and your staff are not constantly entangled in mundane tasks.




The time that you can save through automation can be redirected to emergent and ongoing big-picture concerns such as personalization. Personalization allows your display of products and content of emails to perfectly suit the particular person and situation.


Visitor review system


People will often abandon ecommerce sites because they do not trust them. A sense of uneasiness may continue with a person into the checkout process if they do not see any information validating a choice that they are ready to make.


With easily available reviews from other customers, the shopper will get a boost of confidence from the buyer’s perspective. The other positive of customer reviews is that they are user-generated and contain original comments that will add to your SEO power just like producing your own blog articles does.




You can let a search spider know that it should only read specific portions of your site via the robots.txt file. By informing the search engines what pages are relevant for public use, you make it easier on them and save your own bandwidth.

One good use of the robots file is to section off parts of your site for exclusion from these scans so that you can work on the SEO within some areas while continuing to submit the stronger portions for search consumption.


Anchor text with keywords


With internal links, you are best served with keywords in the anchor text. That approach allows better description to users prior to clicking. User experience is improved in this manner, and you will get higher click-through rates.


301 redirects


You may have inbound links from other sites that lead to products you have removed (in turn meaning the page is no longer live). You want to get the positive search juice from those links, though; and you do not want people who click them to end up at dead ends. A 301 redirect will forward people who go to out-of-stock items to other pages that are similar to their needs.


High-performance infrastructure


To implement any 2018 ecommerce strategy, it is critical to have strong hardware and support to back you. At Total Server Solutions, we provide high-performance infrastructure and thoughtfully engineered services that are different, innovative, and responsive. See our approach.

internet of things

Posted by & filed under List Posts.

The percentage of the world’s population using the Internet has grown by huge amounts since 1995:

  • December 1995 – 4% (16 million)
  • December 2000 – 5.8% (361 million)
  • December 2005 – 15.7% (1.018 billion)
  • September 2010 – 28.8% (1.971 billion)
  • December 2015 – 46.4% (3.366 billion)
  • June 2017 – 51.7% (885 billion).

As that population has grown, the field of technology has simultaneously been fueled as a market, and the digital world has rapidly evolved. To have a sense of key trends is to understand how tech is changing so that you and your business can develop a stronger strategic stance and prepare for the years ahead.

Here are 8 of the biggest trends in technology for 2018:

Artificial intelligence (AI)

In order to improve customer experience, redesign business models, and bolster the way decisions are made, AI will be increasingly integrated into business.

A poll by Gartner suggests that the need for AI is recognized throughout industry, while adoption is still accelerating: 59% of companies are researching and developing an AI plan; the other 41% are either testing or have already implemented it.

AI will give businesses that use it a competitive advantage. Narrow AI, machine-learning geared toward performing a very specific function (as in driving a car in a test setting or comprehending language), will be the focus of most growth. General AI, meanwhile, is not seen as the most promising area at present since a broad application is not yet viewed as practical, per Gartner.

Internet of Things

The Internet of Things is a massive area of growth. The devices within the IoT (from smart watches to refrigerators to thermostats to cars) need to be able to collect large amounts of data and connect with other devices to exchange it without the need for any manual interaction.

Just about any device can be smart and connected, making it an IoT endpoint. A quarter of a billion vehicles will be connected to the Internet by 2020, making them all part of the IoT. Within our home, common digital objects such as televisions and personal assistants are connected. More items that are not typically smart, such as yoga mats that track the movement of the body, are joining the ranks.

The expansion of the IoT is mind-bending when you consider that there will be 75 billion devices within it by 2020, according to IHS.

Edge computing

As many companies are continuing to ramp up their cloud adoption, edge computing is also getting a rise in attention. Computing at the edge is gaining popularity in large part because of the degree of speed and performance needed for the IoT. AI-enabled devices, self-driving cars, drones, and various other devices will often communicate at the edge for true real-time processing. Edge computing will by no means surpass or supplant the needs for cloud, though, as indicated by Daniel Newman: “Though edge will continue to be the go-to choice for processing real-time data,” he notes, “it’s likely that the most important and relevant data will still head cloud-ward.”

Distributed trust systems

Distributed ledgers, cryptocurrencies, and blockchain all fall within the category of distributed trust systems, sets of tools that allow for integrity of transactions, through reliable and tamper-evident methods, within a distributed design. Forces fueling this trend are excitement within the press for these approaches and the focus through venture capital – such as the funding of Ripple, Digital Asset Holdings, Blockstream, and Circle (all startups). Although there is a lot of discussion of this method, Forrester Researchers believe that it will be a slow-developing market that emerges over the next 10 years.

Digital twins

Another concept that Gartner is taking very seriously is the digital twin, which is a digital representation of a system that exists in the real world. This concept is important to the Internet of Things because digital twins are connected to the real items, presenting data related to their physical “twins,” adapting when changes occur, streamlining processes, and improving efficiency. Billions of digital twins will exist to pair with the 21 billion IoT endpoints that will be deployed by 2020. The result of these digital twins is that businesses will be able to cut huge amounts of costs over time, with better performance of IoT equipment and maintenance repair and operation (MRO).

An immediate gain from these twins will be in the area of asset management. They will also lead to better understandings of the use of products and how to optimize operationally.

Beyond the Internet of Things, it will become possible to use digital twins as well. The idea is that eventually this practice will be ubiquitous, with digital counterparts related to each element of our environment, and each with AI capabilities. Industrial designers, healthcare executives, online marketers, and urban planners will see gains from this transition to a digital twin era. Entire cities could have digital twins for sophisticated simulations, while medical and biometric data could be used within human models.

Conversational platforms

Rather than the user having to translate intent, that will be performed by the computer as conversational platforms are implemented. A system of this type can answer questions about the weather or allow you to book a specific restaurant. These platforms will become more intricate and widely applied, as for the gathering of testimony from witnesses to crimes allowing digital generation of sketches according to their descriptions. The one issue with these platforms is that the user has to interact with it within the confines of its structure – which can be irritating. The complexity of the way conversational models are built will be a major differentiator, says Gartner, as will the event models and APIs used to work with third-party services to create accurate and meaningful results.


Analytics has grown as data has, and the IoT will create an enormous volume of information, driving further expansion of the market. The data that will come in from the IoT will lead to improvements in the way that products are made, healthcare is delivered, and cities operate – in turn allowing organizations to become more productive and profitable. An example cited by Newman is a company that had 180,000 trucks in its fleet and was able to bring its management cost of them from 15 cents per mile down to 3 cents – an almost absurd efficiency gain. This same type of approach can be used for just about any application that a business might have. Analytics are a big point of focus for large IT companies. IoT analytics are becoming a special point of focus.

Immersive experience

Mixed reality, like augmented reality and virtual reality, is giving us a new way with which to understand our digital environments. Along with conversational platforms, mixed reality systems will create an immersive experience for users. Development platform, application, and system software vendors will all compete for delivery of this model, as indicated by Gartner.

During the next five years, mixed reality will become more prevalent. In this model, the user interacts with real-world and digital objects while staying present in the physical environment.

High-performance infrastructure

Are you wanting to take on some of these 2018 technology trends in your business with high-performance infrastructure? At Total Server Solutions, our services form the backbone of our infrastructure. See our true hosting platform.

2018 Cloud Computing Predictions & Trends Part 2

Posted by & filed under List Posts.

<<< Go to Part 1


Security and privacy will be even more important.


If you are in a compliant industry such as healthcare, you may hear the words Security and Privacy so much that your eyes start to roll back in your head when you hear them. There is good reason for that obsession when a company could be liable for a federal fine and a round of bad publicity – but all businesses should pay increasing attention to this overarching concern. Consider this: the Equifax breach alone impacted 143 million people. That means the general issue of security/privacy is increasingly getting the attention, beyond business, of the popular press and consumers.


Security and privacy are often reasons firms have hesitated to implement cloud. Since that’s the case, let’s look to the opinions of computing thought leaders and analysts. David Linthicum has argued in a couple places for cloud’s strengths; the titles say it all: “The public cloud is more secure than your data center” and “Clouds are more secure than traditional IT systems.”


Similarly, in a 2017 Gartner report on cloud security, Kasey Panetta posits that chief information officers and heads of IT security should set aside any concerns they have about moving forward with cloud. Panetta writes that the research firm found security should not be thought of as a “primary inhibitor to the adoption of public cloud services” because the security provided through well-built cloud systems “is as good or better than most enterprise data centers.” One of the major pieces of evidence that the analyst uses to back its claims is simply the number of attacks on cloud vs. those against legacy systems: compared to breaches of traditional data centers, public cloud implementations of infrastructure as a service, or IaaS (aka “cloud hosting” data centers) are hit with 60% fewer attacks. Perhaps this number is in part because attackers do not want to target systems that are run with extreme attention paid to security tools and monitoring (partially to overcome the concerns of clients related to the technology). Whatever the reason, cloud should now be considered beyond safe – safer than traditional alternatives.


In order to deliver a strong security stance, you want to approach and build protections as a series of layers. A hacker might peel off one layer, but they are still not able to access your data. Any operation that is engineering a public cloud should have extraordinarily robust security layers in place, as can be verified through standard certifications such as SSAE 16 compliance.


With cloud, instead of being able to attack your website directly, a company would have to go through the third-party provider; the effort is instantly more complicated. Furthermore, you can create private clouds and integrate them with your public cloud as desired for additional protection.


Public cloud will power more enterprise apps.


Clint Boulton (cited in part 1) notes in CIO that enterprises have started to host their mission-critical systems in a public IaaS setting. Examples include Dollar Shave Club and Cardinal Health. SAP and other business apps are deployed by other enterprises in public cloud. The first choice for software hosting will continue to transition to cloud, according to Forrester researcher Dave Bartoletti. Bartoletti says that “the cloud is the best place to get quick insights out of enterprise data,” allowing companies to take their innovative thinking and convert it into technology and intelligence.


More cloud lift-and-shift will emerge.


Firms will often have systems running on legacy hardware that they want to move to a public cloud. These companies may not just want cloud but could benefit from help getting there. Ideally they are able to rewrite their code to embrace the dynamic nature of cloud platforms. With a focus on developing technology for easier lift-and-shift, people will be able to affordably perform bulk app moves, making the entire process of switching to cloud faster.


A cloud-based Internet of Everything will become more prominent.


During 2017, smartphones and tablets were used increasingly for communications and ecommerce – causing a surge in both the Internet of Things (IoT) and artificial intelligence, notes WebProNews. In 2018, the IoT will continue to have a dominant presence in computing. However, another type of computing will become critical, with real-time analytics solutions and cloud solutions becoming more sophisticated.


As the cloud computing ecosystem becomes smoother and more robust, the IoE will develop as well in its efficiency and streamlining capacities, because it is reliant on machine-to-machine interactions, the performance of systems processing data, and individual human beings engaging with their surroundings. As a result of this growing field, people will be able to communicate with other devices on a network seamlessly, with smarter information. Plus, these systems will allow deeper and more meaningful conversations between different parties.


Internet of Things


While the Internet of Everything will be a concern in and of itself, it is a little ridiculous to push aside the importance of the IoT. In 2018, companies will use edge computing to better deliver Internet of Things projects. A basic gain of edge computing within a cloud setting is that you lower bandwidth and resource needs by sending analytics findings to central points, rather than transmitting all data in its raw form for processing. Using edge computing in this manner is useful in an IoT setting because the ongoing data is so voluminous. The amount of data is massive and is a strain on servers within a traditional data center. By using cloud instead, a company is able to retrieve whatever data they want, when they want it. Edge computing has become more prevalent both because of its own strengths and because of the ways that AI and the IoT are intertwined. Beyond fueling the development of smart cities and smart homes, IoT is also increasing the use of artificial intelligence platforms. AI tools themselves lead to reduced traffic on your network, faster responses, and better customer retention. Gartner has noted that AI edge computing use cases are starting to appear.


Tools supporting the management of inventory control, workflow, and supply chain networks all now have IoT use cases – which will continue to proliferate in 2018, notes AnalyticsWeek. As companies become increasingly dependent on the Internet of Things, they will in turn have to update their business software for the modern era.




Companies are aggressively moving to containers as a simpler model for code management and migration. Organizations are using containers, among other things, to make it easier to move their apps from one cloud to another, says Bartoletti. Generally, they want to be able to achieve faster time-to-market with a cleaner devops approach.


Cloud hosting systems now recognize that the ability to integrate the use of containers is key.


This emergent method for software portability is essentially a useful technique. However, it will take time to adjust intelligently to the new landscape: networking, storage, monitoring, and security problems will become more apparent as containers become more widely implemented. Often companies will choose a hybrid solution blending private and public components.


Choosing the right cloud


The above look at 2018 forecasts and trends shows us how cloud is changing on the whole, as a market and in terms of trends that are building. While that overview is helpful, it is also important to consider how you will directly meet cloud need for your business.


At Total Server Solutions, you will get the fastest, most robust cloud platform in the industry. We do it right.

2018 Cloud Computing Predictions

Posted by & filed under List Posts.

On November 7th, Forrester Research released its list of top cloud computing predictions for 2018. This release is an event in the sense that it gives the public, individual businesses, and technology thought leadership a better understanding of how this important market and area of knowledge is developing.


After all, cloud computing is growing incredibly fast as an industry and economic segment. $219 billion was spent worldwide on cloud services in 2016, per Gartner research director Sid Nag in an analysis released in October 2017.


Also in 2016, software as a service (SaaS) spending beat Gartner’s previous market projection by $48.2 billion. As they say, but wait… there’s more – more growth forecast for cloud moving forward. Gartner estimates that infrastructure-as-a-service (IaaS), another term for cloud hosting, is currently clocking a head-turning 23.31% compound annual growth rate (CAGR). To get a sense of that percentage rate growth, it helps to look at the historical United States gross domestic product (GDP). From 1948 to 2017, the GDP has grown at an average annual rate of 3.19 percent, according to economic indicator resource Trading Economics.


Cloud computing: market & general predictions


Here are predictions for growth of cloud from that same Gartner report, to keep looking (for a moment) just at the level of market expansion:


  • The total spending figures on cloud services in 2016 will show global expansion at 18.5% – reaching $260.2 billion.
  • Also during 2017, the amount designated for SaaS will rise 21%, hitting $58.6 billion by the New Year.
  • Cloud hosting or IaaS will show an almost ridiculous expansion of 36.6% in 2017. Achieving a total market of $34.7 billion through the end of the year, this segment is faster growing than any other type of cloud solution.


The basic point of the state of cloud and its projected rise is that this field is skyrocketing. However, a stronger takeaway will be the nature of this growth – understanding exactly what is involved, trends, and other forces that are influencing the area. We get a better sense of that broader perspective through highlights from the 2018 edition of Forrester’s annual cloud computing forecast:


#1 – Savvy businesses will become more conscientious about vendor lock-in as many cloud firms will continue to consolidate. (Note that consolidation is particularly prevalent with firms that do not have general hosting packages and other niche specializations).


#2 – Many software-as-a-service (SaaS) firms will offer their services through platforms as well as standalone.


#3 – For those companies headquartered outside of North America, cloud-based platforms will increasingly center their attention on the region, or on the specifications and concerns of a particular sector.


#4 – Open source containerization app Kubernetes will become pivotal for strong cloud environments.


#5 – Many firms will build clouds on-site, accelerating the use of hybrid and private forms of the technology.


#6 – Development of software and platforms will become a greater focus with private clouds as options start to extend more aggressively beyond hosting.


#7 – With the market becoming hotter for management systems, users will be able to get these environments for cloud either piecemeal or as a complimentary feature.


#8 – Fully 10% of traffic will be rerouted to cloud service providers and to colocation, away from carrier backbones.


#9 – Virtual reality or immersive software will become fundamental to increasing speed and generating trackable, sustainable improvements in development of applications.


#10 – The precept of Zero Trust security will near ubiquity within cloud environments as it is accepted as a core best practice. (Zero Trust is a relatively new way, or newly packaged way, in which to understand authentication and security within a site. This rule is sometimes compared to what is supposedly the traditional model for information technology: Trust But Verify. In the IDG publication CSO, security and compliance thought leader Robert C. Covington notes that the established model has been Trust OR Verify. With Zero Trust, the idea is to segment the network into components such as database, web, wireless, and LAN, and then to treat each of them as untrusted despite the fact that they are internal systems.)


Probably the most compelling forecast of all from Forrester is this summary comment: “In 2018, cloud computing will accelerate enterprise transformation everywhere [bold theirs] as it becomes a must-have business technology.”


Top 2018 cloud trends


The above assessment of the market and predictions in terms of how things are changing touched on a few trends, but now let’s look at top trends directly:


Colocation will become more broadly adopted.


IT chiefs are wanting to phase out their internal data centers, notes Clint Boulton of CIO. Some of that business goes to cloud, but a significant amount is being entrusted to colocation.


The use of a colocation center or colo (often a hosting service) makes it possible for a CIO to have its hardware and other infrastructure supported and maintained within a managed environment (which may have the added benefit of easy integration with cloud apps and hosting).


Dave Bartoletti, an analyst at Forrester, explains that deploying a multi-cloud plan is simpler in this context, and that testing different clouds can be as easy as possible without the need to start thinking about migration upfront.


Artificial intelligence and machine learning take center stage.


Cloud environments are developing incredibly based on the insights of artificial intelligence (AI) and machine learning – and these types of systems are available to users as cloud-based systems as well. Tools of this type will make it easier for businesses to analyze their data and make faster, smart business decisions.


Hyperconvergence will be embraced for private cloud.


Some companies, particularly in industries for which compliance is key, are still unsure about moving confidential data and mission-critical services to an outside entity. That remains the case even while many organizations now cite security concerns as a reason to move to cloud. (Thought leaders have suggested that public cloud is generally more secure than on-premise data centers. That belief is reflected in a 2016 survey of 210 information technology leaders. 50.8% of respondents said that the primary motivator behind the migration to public cloud was that the security of the cloud was stronger than in their internal data center.)


Again, despite that shift toward greater trust in cloud security, the risks of having an outside party control the systems that store and access your data can make people feel hesitant – so they turn toward private cloud instead. Putting together a private cloud may be more common now, but it is not as simple as it may sound, says Boulton. It can be challenging and costly to integrate all the necessary components of a strong environment to achieve the ends that we now need in cloud (virtualization, automation, resource tracking, self-service accessibility, standardization, etc.).


In order to make it easier to launch cloud, storage, processing, and networking resources are now prepackaged as hyperconverged infrastructure (HCI) plans. When you want to implement private cloud, Forrester suggests HCI, especially in cases for which speed and immediate scalability are paramount. These boxes are making it possible for firms to provision private clouds.


For further conversation about emergent and growing cloud trends, see the second half of this report, “Part 2: More 2018 Cloud Trends“.


The right cloud for your business


Are you considering your business’s approach to cloud for 2018? At Total Server Solutions, we believe a cloud-based solution should be scalable, reliable, fast, and easy to use. We do it right.